APPOINTMENTS, "NO SHOW" AND LATE
Patients 18 YO and older are expected to
handle their own appointments.
Cancellations must be made by the patient or custodian 24 hours in advance
to avoid a charge. Leave message in the main voice mailbox, not the doctor's mailbox. We can't accept cancellations made by relatives or non-custodians. If you fail to show or cancel the same day of your
appointment you will be charged 100% of the customary fee. If you cancel
the day prior but less than 24 hours before your scheduled time you will be
charged 50% of the customary fee. The charge will be waived if the appointment
time can be assigned to another patient. Insurance companies will not reimburse
patients for charges concerning late cancellations or missed visits.
Call promptly if you need to reschedule an appointment. Set appointments can be rescheduled a maximum of two times.
After two consecutive no-shows or three
cancellations, the patient may be discharged from the clinic.
If you have a life-threatening medical
emergency and you are unable to immediately contact your doctor or any of the
office staff, please go to the nearest emergency room.
Telephone calls between appointments are
reserved for pressing psychiatric issues. Your doctor can be reached by calling our office
number. If your doctor is unavailable please leave a message with the
secretary or answering service. Your call shall be returned as soon as possible.
You may request your doctor to contact you
after business hours. Please make sure that your phone is
accessible to private callers -those who do not identify themselves
with a "Caller ID."-.
Many problems may be dealt with by advice over
the telephone or internet. Please
note that fees are applied to on-line consults or telephone calls lasting 5-10 minutes or
longer, and that most insurance companies do not reimburse for this service.
be written at each appointment and we will provide you with at least sufficient
medication and refills to extend until our scheduled next appointment. It is
very important that you follow the doctor's orders related to medications. You
or your pharmacist must call the office for refill authorization between
All requests for medication refills will be handled within 48 hours during
normal business hours. Leave message in the prescription refill voice mailbox. Please remember to request refills one
week prior to taking the last of the medication. Some controlled
medications require new written prescriptions from your doctor and cannot be
processed over the telephone or fax. Request for prescriptions cannot be
processed after office hours, on weekends or holidays.